Portrait photo of XAN PILGRIM

Smith Mountain Lake

13247 Booker T Washington Hwy.
Hardy, VA 24101

Office: 540-721-8659


Xan first visited Smith Mountain Lake in 1996, when she moved to the area with her husband and three young sons via a cross-country corporate relocation. After growing up in the desert Southwest, this lush landscape with four full seasons and friendly people quickly made an impact on Xan and her family and found a lasting place in their hearts. 

After residing in the area for several years, Xan and family made a few other cross-country moves via corporate relocations. It was through many personal real estate purchase and sales transactions in a variety of economic conditions that Xan felt moved to enter the industry with a commitment to exemplary client care. “I was fortunate to work with some Realtors along the way who went above and beyond in their duties during the transaction process. They really worked to understand our needs and act on our behalf throughout the process. They made us feel like so much more than a transaction.” Understanding the excitement and anxiety that can occur while purchasing or selling real estate has made Xan strongly committed to the best possible client care. Xan focuses on honest and frequent communication, optimal presentation and marketing for her listings and a continued desire to learn and utilize new technology in an evolving marketplace, from things as basic as learning e-signature software or utilizing social media strategies to gain attention for her listings.

“Getting started as the Great Recession began may not have been the best timing, but it brought out my passion for marketing homes to achieve my client’s need for a successful sale under trying circumstances. While many of my marketing practices were put in place to get results for distressed homeowners, I’ve learned those best practices pay off in all economic environments.” 

Prior to becoming an Associate Broker and affiliating with Berkshire Hathaway HomeServices Smith Mountain Lake Real Estate, Xan was a top producing agent for over 10 years in the Catawba Valley region of North Carolina. She routinely credited 85-95% of her business as coming from past clients and word-of-mouth referrals. During her career in real estate, she has attained the designations of CRS (Certified Residential Specialist), GRI (Graduate Realtor Institute) and CLHMS (Certified Luxury Home Marketing Specialist). Before moving to this part of the country, she earned a Bachelor of Arts in Mass Communications from New Mexico State University.

Now that Xan and her family have made The Water's Edge Country Club community at Smith Mountain Lake their permanent home, they are delighted to continue to enjoy all that the area has to offer. Whether out on the water in a runabout, a jet ski or a Hobie Cat, they love being in a region with a gentle climate that affords an abundance of days for outdoor adventures. Xan is also a proud sponsor and supporter of the Smith Mountain Lake Charity Home Tour, a dog lover and pet rescue parent. In her spare time, she enjoys reading, cooking and entertaining.

Service Areas

24101, 24121, 24137, 24176, 24104, 24184, 24151

Designations & Awards

Certified Residential Specialist, Graduate, REALTOR® Institute



“Xan Pilgrim is the true meaning of professional in the Real Estate business. From the initial meeting to taking pictures and listing the house, all the way to completing the contract, Xan truly 'WORKED' for us. Any time we didn't seem to have many people looking at our house she would put together a plan to create interest. She stayed in contact with us throughout the entire process. We never had to wonder what she was doing to get results for us.”

- J.R. Fredell

“I had just about given up on finding the right real estate agent. Some I had interviewed basically wanted me to give my home away and then thanks to my real estate agent in Illinois, she found Xan. Xan was very knowledgeable in the market value and responded immediately to my calls and questions. She took wonderful pictures of my home and made the whole selling process less stressful. The most important fact was SHE CARED-it's not just a job to her”

- Ann Crenella

“You can’t get a better Realtor than Xan! Everyone was telling us how selling a house can be a nightmare. With Xan it’s the easiest thing you’ll ever do! She handled everything from beginning to end! Thanks for everything Xan!”

- Mark Baker

“Xan has helped us on multiple purchases and a sale and has done an outstanding job every time. She is extremely attentive to our needs and does not waste any time finding us what we need for our family. I would highly recommend her for any real estate needs.”

- Anna Crisp

“Hands down the best realtor in the area! I highly recommend her to anyone wanting to purchase or sell their home. We've had the pleasure of doing both with Xan. She knows her market! She was always available when we had questions and was prompt with answers. But most of all she cares about her clients. She has a client for life.”

- Jadon Bernhardt

“We recently purchased our dream house on the lake. The stars must have aligned just right as destiny to bring XAN into our buying world and boy are we glad the real estate gods were looking down on us! We could not have asked for a better fit in Xan. Xan is a true asset to anyone thinking of buying or selling a home out there. You will not find a more dedicated, hard-working, honest Realtor out there, trust me! One of the most important aspects of a Realtor that we needed, was communication, that was a deal breaker if that was not in place and XAN has that in spades. She was always available via traditional phone, cell, text, scanning, faxing, emailing etc., of that you can certainly be assured. Xan is extremely proactive and does not let anything slide especially when it comes to setting up inspections prior to purchase, she even spoke to local contractors about an issue we had come up during the inspection process while she was attending a community business forum, that is the kind of follow thru that you do not see often enough anymore and we greatly appreciated that. Also, even if XAN did not hear back from an inspector, attorney, lender etc, she would constantly keep us updated as to the progress by calling us etc just to say she hadn't received it, and relayed the steps she was taking to get hold of the person involved. By her doing this, we felt like we were always in the so called proverbial loop and were kept very well informed so we were not left wondering was going on. XAN was always available to us and made us feel like we were the most important client she had.”

- Michelle Reid

“Xan was very helpful and professional during the sale of my home. She handled difficult situations extremely well and I would highly recommend her expertise to anyone in need of real estate assistance.”

- Trudy Spencer

“Xan met our every need. She was professional and extremely patient as she showed us multiple houses. Our preference in home style and price changed as our focused changed, and other relators may have lost patience, but Xan was a professional in every aspect. I would highly recommend Xan. We are now looking for our next property and Xan is on top of it. Whenever we buy real estate, Xan will definitely be involved.”

- Amy Moore

“My wife and I had a hard time selling our home partially due to a very slow market. We found Xan when she showed our home to a perspective buyer and we were very impressed with her dedication and professionalism. Shortly after agreeing to be our agent, she had professional pictures of our home on the Internet. We saw increased traffic immediately. We were very pleased with her ability to get the job done (and she did get the job done). We were so very pleased with Xan as our seller's agent that we asked her to represent us as our buyer's agent. She tirelessly showed us homes. Her enthusiasm and dedication paid off once more as she helped us find the perfect home for our small family. I could write volumes about Xan's beautiful personality, great sense of humor and wonderful smiles (always). Xan made “working” together seem more like friendship. I would do more than recommend her as your Realtor, I'd ask her to be ours again.”

- Joe Haines

“Xan marketed our house very effectively using a combination of traditional networking and social media. She presented our house very professionally and provided good input for improvements to help it sell. She dealt with us with a high level of integrity and helped us close the transaction in a timely fashion.”

- Robert Wessels

“Xan is awesome! She works very hard to please her clients. She went far beyond my expectation of showing me different homes. She provided expert opinions and solid advice. She helped with the negotiations and then with all the inspections. After closing, Xan was there to recommend contractors for some of the work we needed. Xan is a treasure and I would recommend her to anyone looking to buy or sell a home.”

- Alan Barnhardt

“My husband and I had the pleasure of working with Xan when purchasing a vacation condo on the Lake. Of all the realtors we have worked with in past home purchases, we had the best experience in our relationship with Xan. We were updated on all the details by phone or email on a regular basis. We would look forward to working with Xan again and would definitely recommend her to anyone looking to purchase or list property in the area!”

- Wendy Callahan, DVM

“You are brilliant! We were very impressed by you during the process of selling our home. You have the perfect personality to be a real estate agent and you famously handle even the toughest of situations. I would love to have even a small portion of your magic!”

- Amanda Bostian

“Thank you so much for helping to sell our home in a difficult market. When I compare your attention to detail and overall effort to realtors I have used in the past, I am blown away by your efforts. From professional photography to the unique marketing approaches that you used, we reached our goals together both regarding the sales price and the time on the market.”

- Martin Evans, MD

Property Specialties

Fine Homes, Golf Communities, Relocation, Waterfront Homes